Cancellation is simple. Refunds are reviewed on the facts.
Polar processes payments as Merchant of Record. Transaction requests use its secure payment infrastructure.
Canceling a subscription
Cancel renewal in your account through the Polar Customer Portal. Access normally continues until the end of the paid period unless the cancellation page states otherwise.
When to request a refund
Contact us for a duplicate charge, a confirmed service outage, or an accidental purchase. Include the account email and payment date, never card details.
Response time
We respond to support requests within 48 hours and submit approved refunds through Polar. Bank and payment-method processing times vary.
Mandatory rights
Nothing in this policy limits consumer rights that cannot be excluded under applicable law.